This page lists the current infoRouter version support policy, end-of-life dates for older versions, and guidance for customers planning upgrades. If you are running an older version of infoRouter, review this page to determine whether your version and platform are still supported.
Key Takeaways
- infoRouter versions at or below 8.5.138 are no longer receiving support or security updates and should be upgraded immediately.
- infoRouter supported versions follow Microsoft's platform lifecycle: when Microsoft ends support for a Windows Server or SQL Server version, infoRouter does the same.
- Version 8.6 introduced critical security upgrades, and running earlier supported versions exposes organizations to unnecessary risk.
- Upgrading to the latest supported version ensures access to current security patches, bug fixes, performance improvements, and technical support.
Version Support Policy
infoRouter announces version end-of-life dates in advance to give customers time to plan and schedule upgrades.
| Version | Release Date | End of Support |
|---|---|---|
| 8.3.x and earlier | 24 November 2014 | 1 April 2020 |
| 8.5.138 and earlier | 12 July 2016 | 1 January 2021 |
| 8.6+ | 26 January 2018 | Currently supported |
Customers running versions at or below 8.5.138 are no longer receiving support or security updates. Upgrade to the latest version as soon as possible.
Platform Support
infoRouter follows Microsoft's support lifecycle for operating systems and database platforms. When Microsoft ends support for a platform, infoRouter ends support for that platform as well.
No longer supported:
- Windows Server 2008 and earlier
- Microsoft SQL Server 2008 and earlier
Currently supported:
- Windows Server 2016 and later
- Microsoft SQL Server 2016 and later
- MySQL (supported versions)
Avoid running infoRouter on unsupported platforms, including "Express" editions of databases and operating systems not intended for production use.
Why Upgrading Matters
Version 8.6 (released January 2018) introduced critical security upgrades addressing vulnerabilities identified in recent years. Running earlier versions of infoRouter, especially on older operating system platforms, exposes your organization to unnecessary risk.
Upgrading to the latest version ensures you receive:
- Current security patches
- Bug fixes and performance improvements
- Compatibility with supported operating systems and database platforms
- Access to infoRouter technical support
How to Upgrade
- Review the infoRouter System Requirements to verify that your server meets the current requirements.
- Review the Release Notes (available from your reseller or support portal) for details on changes between your current version and the latest release.
- If your upgrade requires migrating to a newer operating system, follow the Server Migration Guide (contact your reseller for assistance).
- Contact infoRouter Support if you need assistance planning your upgrade.
Questions?
If you are unsure whether your version is supported or need help planning an upgrade path, contact the infoRouter support team at support@inforouter.com.
Frequently Asked Questions
- Is my version of infoRouter still supported?
- Versions 8.3.x and earlier lost support on April 1, 2020. Versions at or below 8.5.138 lost support on January 1, 2021. Version 8.6 and later are currently supported.
- Can I run infoRouter on Windows Server 2008?
- No. Windows Server 2008 and earlier are no longer supported. infoRouter follows Microsoft's platform lifecycle, so you need Windows Server 2016 or later.
- Why is upgrading from versions before 8.6 especially important?
- Version 8.6, released in January 2018, introduced critical security upgrades addressing vulnerabilities identified in recent years. Running earlier versions exposes your organization to unnecessary security risk.
- How do I get help planning an upgrade?
- Contact infoRouter Support at support@inforouter.com. You can also review the system requirements and release notes, and request a Server Migration Guide from your reseller if an OS migration is needed.