infoRouter is document management software built by Active Innovations, Inc., in East Setauket, New York, since 1998. One product, not a suite of loosely connected tools or an acquisition stitched together under a new brand: one central system for the documents your organization receives, creates and has to keep.
Support calls go straight to the engineers who build infoRouter.
In 1998 documents piled up on office floors. Today they pile up in inboxes.
In 1998, the founders of Active Innovations were managing mission-critical systems at Fortune 100 companies. They watched the same problem repeat: critical reports printed on green bar paper, delivered through inter-office mail, and piled on office floors, impossible to find when someone needed them.
Documents needed to move electronically and live in one controlled place. That is what they built, and that system became infoRouter.
Its first real test came when Lockheed Martin's Proposal Development Department used an early version on a $3.5 billion military contract: 600 aerospace engineers producing a 55,000-page proposal, one deadline, and no room for doubt about which version was current. The proposal went out, and the system that carried it became the product organizations still run today.
Where Documents Arrive Changed
The volume never stopped growing. What changed was where documents arrive: email, scanners, portals and other systems, hundreds of them a day. That is why infoRouter now captures them from every channel, and why, with infoRouter Connect, it can also read them as they arrive: categorizing each one against your own document types, summarizing it and filling in its data.
Today infoRouter runs at organizations ranging from 10-person firms to Boeing, Lockheed Martin, Bayer, T-Mobile, Walgreens and Massachusetts General Hospital, thousands of businesses and hundreds of city governments across 50+ countries and six continents, including more than 75 Australian municipalities managing public records under VERS. The same architecture scales from a single Windows Server to a distributed installation across several servers.
How We Build Software
"The value of software is determined by its users, not by the people who developed it or the underlying technology."
Orhan Yorukoglu, Vice President and CTO, Active Innovations
This philosophy drives every release. Active Innovations publishes 5-6 updates per year, including one major release annually. Features are not chosen by a product manager in isolation. They come directly from customers.
The Steering Committee: Approximately five times a year, Active Innovations presents a collection of customer-submitted feature requests to a Steering Committee composed of actual infoRouter users. The committee votes on which features make it into the next release. This is how infoRouter stays aligned with what organizations actually need rather than what sounds good in a press release.
The development principle: Simplicity, usability, and flexibility. New functionality ships without dramatic UI changes that force retraining. Updates install through the Live Update feature directly from the admin console.
What We Stand Behind
- Your feedback shapes the product. Customer requests are reviewed daily. The Steering Committee ensures the roadmap reflects real needs.
- We release frequently. 5-6 updates per year means you are never waiting long for fixes or improvements.
- We do not force migrations. Your data stays on your infrastructure, in standard file system storage, backed by SQL Server or MySQL. No proprietary formats. No forced cloud migration.
- We support what we sell. Phone support, email support, online documentation, and a worldwide partner network with resellers in the UK, Australia, India, South Africa, Uganda and several other countries.
What Customers Say
"Thank you for being so prompt and efficient with your support and assistance. Of late I have seldom had the experience to interact with vendors and support personnel with your pronounced sense of pride and dedication, thank you!"
Norman Richardson, Carquest
"I have just completed my first proposal using infoRouter and the system is fantastic. It allowed us to make sure we had the latest and greatest copy of everything. It eliminated configuration control problems. The engineers love it."
John J. Meehan, Rockwell Collins Proposal Center
"I love this product. The fact that I get to vote on future functionality and enhancements is awesome."
Edward Manning, Presolutions Inc.
Read more customer testimonials
Frequently Asked Questions
- Who develops infoRouter?
- infoRouter is developed by Active Innovations, Inc., a software company founded in 1998 and headquartered in East Setauket, New York. The company has been building and refining infoRouter for over 25 years.
- How does Active Innovations decide which features to build?
- A Steering Committee composed of actual infoRouter customers votes on which features make it into each release. This process happens approximately five times a year, ensuring the roadmap reflects real organizational needs.
- How often does infoRouter release updates?
- Active Innovations publishes 5-6 updates per year, including one major release annually. Updates install through the Live Update feature directly from the admin console.
- Does Active Innovations force cloud migration?
- No. Your data stays on your infrastructure, stored in standard file system formats backed by SQL Server or MySQL. There are no proprietary formats and no forced cloud migration.
- What support options are available?
- Active Innovations provides phone support, email support, online documentation, and a worldwide partner network with resellers in the UK, Australia, India, South Africa, Uganda and several other countries.
Where Your Documents Go Next
If your documents have outgrown inboxes and shared drives, seeing infoRouter handle your own process is the right next step.